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Terms That Govern Your 399bet22 Account

These terms set out the rules between you and 399bet22 when you open an account, deposit via bKash, Nagad or Rocket, and access any part of the lobby.

Account eligibility rulesbKash, Nagad, Rocket wallet termsDeposit and withdrawal conditionsAccount suspension policyJurisdiction-dependent access
399bet22 Terms That Govern Your 399bet22 Account
HOW WE HANDLE ACCOUNTS

Security, Retention and Your Account Rights

Your account data — including the mobile wallet numbers linked to bKash, Nagad or Rocket — is held securely and is never shared with third parties for marketing. We retain your transaction history for as long as your account is active and for a period after closure, as required by applicable rules. You can request a summary of your account activity at any time through the Help section.

Wallet Data Security

Your bKash, Nagad and Rocket details are stored under encryption. We do not store full wallet credentials — only the verified account reference used to process your transactions.

Account Closure Rights

You may close your account at any time by contacting support. Any remaining balance will be returned to the wallet method you last used, subject to identity verification.

Data Retention Period

Transaction records and account logs are kept for a set period after account closure. This is standard practice and helps resolve any disputes about past deposits or withdrawals.

Requesting Account Changes

To update your registered mobile number or wallet details, submit a request through account settings or live chat. Changes require identity confirmation before they take effect.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about how they apply to your account, there are three ways to get a direct response from our team. We handle terms-related queries separately from general account support so your question reaches the right person.

Live Chat Open the chat widget from your account dashboard. Terms and account eligibility queries are handled during available support hours — response is usually within a few minutes.
Email Support Write to our support address from the email registered on your account. Include your registered bKash or Nagad number so we can locate your account without delay.
Account Help Page Log in and go to the Help section. You can submit a formal query about these terms directly from there, and a record of the conversation stays in your account history.

Common Questions About These Terms

These questions come up regularly when it comes to how our terms work in practice — especially around wallet use, account access and what happens when something goes wrong.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash or Nagad account to fund yours violates these terms and may lead to account suspension.

Depending on the nature of the breach, we may suspend your account, withhold pending withdrawals pending review, or close the account permanently. You will be notified by the contact details on your account.

The same terms apply across all locations. However, your ability to access the platform depends on local law in your specific region — we do not override local regulations, and eligibility is your responsibility to confirm.

We send a notification to your registered email or mobile number when terms are updated. Continuing to use your account after that notification counts as acceptance of the revised version.

Yes. Log in, go to the Help section and submit a data request. We will compile your deposit, withdrawal and bet records and send them to your registered contact within a reasonable timeframe.

Withdrawals are sent only to the verified wallet number on your account. If there is a mismatch, contact support immediately via live chat with your transaction reference so we can investigate before the transfer completes.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.